General Terms and Conditions
DANIDI, a fashion and design business owned by Dalila Kovačević, located at Matije Antuna Reljkovića 3, Osijek (hereinafter referred to as the “Seller”), offers the possibility of purchasing its product range to certain legal or natural persons (hereinafter referred to as the “Buyer”) via the Internet, i.e. at the web address danidi.hr.
At the moment the Buyer confirms an order and receives an electronic confirmation, it is considered that the Buyer is fully aware of and agrees with the General Terms and Conditions. Before each purchase, the Buyer will be directed to review the business terms.
The sales contract is considered concluded when the Buyer has placed the order and received a confirmation, and in the event that the Buyer wishes to cancel the order, the Buyer may do so within 30 minutes of receiving the order confirmation at the latest by sending the cancellation request to the e-mail address info@danidi.hr .
Only adult and legally competent individuals and legal entities can be the Buyers. The Seller is not responsible for any actions that contradict this condition.
All prices displayed in the online store are expressed in euros (€) and apply exclusively to purchases made through the online store. The prices do not include shipping costs. The Seller is not subject to VAT, and VAT is not charged based on Article 90, Paragraphs 1 and 2 of the VAT Act. The Seller also reserves the right to errors in product descriptions and photos due to human factors.
The business terms are subject to the Consumer Protection Act, particularly the provisions related to contracts concluded remotely.
In accordance with the Consumer Protection Act, written complaints can be sent to:
DANIDI,
Fashion and Design Business,
Owner: Dalila Kovačević,
Matije Antuna Reljkovića 3,
31000 Osijek.
Complaints can also be submitted via email at info@danidi.hr. Complaints will be responded to as soon as possible, but not later than 15 days from the receipt.
Types and Methods of Payment
The prices listed in the online store are retail prices and are expressed in the official currency of the Republic of Croatia.
The Seller may offer certain products at promotional prices for specific periods. Each promotional sale will have a specified duration, and the Buyer will be informed of this on the webshop homepage and during the checkout process.
Payment in the online store can be made via bank transfer (payment order or general payment slip). After placing an order, a confirmation email will be sent to the Buyer’s email address, including payment instructions.
Important note: Payment offers are valid for 3 business days from the order date.
Delivery and Order Pickup
The Seller organizes the delivery of ordered products in cooperation with General Logistics Systems Croatia d.o.o.
Delivery of ordered products will be completed within:
• 3-5 business days for Croatia (after payment is visible in the Seller’s account).
• 5-10 business days for other supported countries.
The Seller reserves the right to delays due to technical or other difficulties.
Delivery is made to the entrance of the residential or business unit specified by the Buyer. Deliveries are available in:
• Croatia, Bosnia and Herzegovina, Serbia, Montenegro, Austria, Germany, and Slovenia.
Shipping Costs:
Croatia – €7.00 per order
Austria, Germany, Slovenia – €25.00 per order
Bosnia and Herzegovina, Serbia, Montenegro – €56.00 per order
Shipping costs are included as part of the total offer to the Buyer.
Ordered products will be packed securely to prevent damage during transportation. The Buyer is advised to inspect the package before acceptance. If visible damage is noticed, it should be reported immediately, and the package should be refused.
Upon receiving the goods, the Buyer must sign a delivery note as a confirmation of the receipt. The delivery is considered successfully completed if any person at the specified location accepts the goods. If the Buyer does not receive the order within the expected timeframe, he/she should contact the Seller as soon as possible via email or phone.
Discounts and Promotions
The Seller may offer certain products at discounted prices or promotions. Each promotion will have a specified duration, which will be communicated on the webshop homepage and in the shopping cart.
Promotions may include:
• Discount codes entered at checkout
• Total order discounts
• Free products with certain purchases
Buyers will receive notifications of such promotions within the shopping cart.
Complaints and Refunds
If the Buyer is not satisfied with a purchased product, he/she may return it for a full refund, including shipping costs (if conditions are met).
Conditions for returns:
• The product must be unused and in original packaging.
• Returns and refunds must be pre-arranged with the Seller.
• A copy of the invoice and the Buyer’s IBAN account number must be included for the refund.
Refunds will be processed within 14 days in accordance with the Consumer Protection Act, after the Seller receives the returned item at the following address:
DANIDI, Fashion and Design Business,
Owner: Dalila Kovačević,
Matije Antuna Reljkovića 3,
31000 Osijek,
Croatia.
When returning a product, the Buyer must properly package it in a cardboard box to prevent damage during transport. If the product is not adequately protected, the refund will not be approved.
The Buyer must return the product within 14 days from the contract date.
Incorrect or Defective Products
If the Buyer receives a damaged, incorrect, or defective product (e.g., a manufacturing defect), he/she must report the issue via email to info@danidi.hr within 2 business days of receiving the order.
All complaints will be resolved as soon as possible.
Unilateral Contract Termination
According to Article 77, Paragraph 1 of the Consumer Protection Act, the Buyer may terminate the contract without providing a reason within 14 days from the date of delivery.
The Buyer cannot terminate the contract if:
• The service has been fully performed with their explicit consent.
• The product is custom-made, perishable, or hygiene-related (if the seal has been broken).
In accordance with Article 77, Paragraph 5 of the Consumer Protection Act, the Buyer is responsible for any decrease in the value of the goods resulting from handling beyond what is necessary to determine the nature, characteristics, and functionality of the goods.
The returned product must be in the original packaging with all accessories and the invoice. The Seller determines the return conditions – the percentage of the refund reduction to the Buyer due to the decrease in the product’s value.
Within a period of 14 days, the Buyer is obliged to notify the Seller of the contract termination using one of the following methods:
- Da pisanim putem napravi bilo kakvu izjavu o raskidu ugovora u kojoj jasno navodi podatke o narudžbi, nazivu proizvoda, osobnim podacima kupca te IBAN ( uz obavezno ime vlasnika računa) na koji želi da se izvrši povrat s naznakom u naslovu da je riječ o jednostranom raskidu ugovora. Takvu izjavu je potrebno poslati poštom na adresu:
DANIDI, Fashion and Design Business,
Owner: Dalila Kovačević,
Matije Antuna Reljkovića 3,
31000 Osijek,
Croatia. - Fill out the contract termination form and send it to the address:
DANIDI, Fashion and Design Business,
Owner: Dalila Kovačević,
Matije Antuna Reljkovića 3,
31000 Osijek,
Croatia.
Alternatively, the request can be sent via email to info@danidi.hr.
The Buyer is responsible for returning the goods at their own expense to the Seller. Proper packaging is required to prevent damage. If the product is returned without adequate protection, the refund will not be approved.
The Seller is not responsible for any delivery issues caused by the shipping service during the return process.
Once the Seller receives the termination request and verifies the returned product, they will notify the Buyer and issue a refund within 14 days to the IBAN provided.
The Buyer cannot terminate the contract in cases specified by the Consumer Protection Act, such as for:
• Custom-made products
• Perishable goods
• Hygiene-related products with broken seals
For full details on contract termination rights, refer to the Consumer Protection Act
